Frequently Asked Questions
Everything you need to know about shopping with Odessa.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Odessa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.